My name is Mark Fenn. I am a Gas-Safe registered engineer and an expert in repairing and servicing gas and electric cooking appliances.
Before I became self-employed, I spent 12 years working for a company that reconditioned gas and electric ovens. I ran the appliance workshop and managed the small team of engineers. Together, we reconditioned hundreds of cookers, of all makes and models. During this time, I learned an incredible amount about cookers, the things that can go wrong with them and the most economical ways to repair them.
When the company I worked for decided to focus on selling new appliances, I decided to go self-employed and use my skills to help the general public. I bought myself a small van and placed advertisements in the local newspaper, hoping the phone would ring — and it did! Soon I had built up my own customer base and I have never looked back.
Over the years I have built up a considerable stock of replacement parts to repair most makes and models. As many cookers develop similar faults, I buy the commonly used spare parts in bulk, negotiating discounts I can then pass on to my customers.
Your time is precious and you need your oven repaired quickly and efficiently. I can diagnose many problems over the phone and carry large stock of replacement parts. This usually means I can repair your cooker during the first call-out. For special orders, I have accounts for spare parts with most cooker manufacturers. I can usually get the part you need within a matter of days and can quickly arrange another call-out to your home at no extra charge.
In some cases, part of the cooker may need to be taken away for repair. In such cases I always aim to return the cooker as quickly as I can. For example, some oven doors are bonded together with heat-resistant sealant. Over time the sealant can break down, causing the door to fall apart. For this type of repair, I have a small workshop where I can strip your door down, clean and reseal it. After the repair, the door is left in a warm environment to cure overnight. It can then be returned to you the next day to be refitted at no extra charge.
I will always do my best to advise you honestly. For example, if I feel your cooker is beyond economical repair, I will recommend you to get a replacement. If you do need a replacement, I will be more than happy to suggest a reputable and reasonably priced retailer to sell and fit your cooker. If your cooker is not repairable, or you decide not to go ahead with the repair I have advised, there will be no charge for my visit.